Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the official Uni-ball website?
No. This site is run by BrandedItems, Inc., an authorized Starline distributor in Tustin, California. We sell Uni-ball pens and pencils printed with your logo to businesses and organizations. For retail Uni-ball products or consumer support, contact Uni-ball directly.
Do you sell single pens or unprinted pens?
No. Every pen and pencil here is sold printed with your logo, in quantity. Minimums depend on the style and are shown on each product page.
Ordering and artwork
What is the minimum order?
It depends on the style, most between 150 and 250 pieces. The price table on each product page starts at the minimum. For a smaller quantity, ask in a quote request and we will tell you what is possible.
How long does production take?
Production time is listed on each product page and counts from your approval of the proof. Add transit time on top, and tell us your in-hands date so we can confirm it is achievable.
Can I match my exact PMS colors?
Yes, on pad-printed pens. Give us the Pantone codes with your artwork and we match them; without them we match as closely as possible. A few products cannot hold an exact PMS match because of the printing process, and we tell you on the proof.
Do you keep my artwork on file?
Yes. We keep your artwork for reorders and for use on other products.
Can I cancel or change an order?
Yes, at any time before the order goes into production. Once items are imprinted, the order cannot be cancelled.
Shipping, tax and pricing
Do you ship outside the United States?
Yes. Contact us with the destination and we will quote the options and freight.
Do you charge sales tax?
We collect sales tax on orders shipped to California and New Jersey. If you are tax exempt in those states, send us your certificate and we will apply it.
Do you offer volume discounts?
The price per piece drops at each quantity break shown on the product page. For larger programs, contact us and we will quote them directly.
Still have a question? Contact us or call 800-927-2630.